Refund policy

Returns & Refunds

We accept return requests within 14 calendar days from the day your order is delivered.

To be eligible for a return, the item must be unworn, unused, in its original condition and packaging, with any tags included. Proof of purchase is required.

To request a return, please contact us at juneoworld@gmail.com before sending anything back. Returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping costs are non-refundable.

Damages or Wrong Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at juneoworld@gmail.com, including clear photos of both the item and its packaging so we can assess the issue and resolve it as quickly as possible.

Non-Returnable Items

Personalized, custom-made, or made-to-order items cannot be returned unless they arrive damaged or defective.

Sale items, gift cards, and promotional items are non-returnable.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

We reserve the right to refuse returns that do not meet the conditions outlined above.